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Tell the world; tyranny can only exist in the darkness. Shine a light on the evil.
I have a very simple shared server account at Bluehost. I primarily use it for some legacy email accounts that I want to maintain. In a word, my experience has been a nightmare. For example, today I wasn't receiving emails, so I logged into my hosting account and was unable to access the webmail. I called Bluehost and was told it was a problem with my IP being blocked. I checked the IP of the hosting account, and it was not blocked. I was then told it was the dynamic IP assigned by my ISP and that I should just access my account using my mobile data plan.
Although they couldn't tell me why it was blocked (by Bluehost) and it wasn't listed on the blocked IPs on UCE Protect, it was blocked by Bluehost internally. When I resisted the idea of only accessing my hosting via a data plan, I was told there was nothing they could do. I expressed my displeasure at this pitiful suggestion, and they wanted me to set up a conference call with Cox and Bluehost. Not surprisingly, they balked at paying me to be a service rep for Bluehost.
It's now four hours into attempting to get this resolved, with most of that time spent arguing/apologizing with Bluehost service reps but not fixing the issue. They have escalated the issue with no specific timeframe until resolution. Bluehost is a terrible web hosting company. They have great PR and are always at the best conferences. They have to do this because they won't make money with the value of their service.
I moved to Bluehost a long time ago. It was all about webhosting then. In the process of growing thier business, they opted to lower dependabilty, off shore the support process and focus more on marketing services than providing them.
Email me with your experience and I will post here for the world, help out your fellow webizens!
Tell the world; tyranny can only exist in the darkness. Shine a light on the evil.